Refund policy

Return & Refund Policy

Last Updated: September 9, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bodyhackfitness1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bodyhackfitness1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bodyhackfitness1@gmail.com.

At BodyHackFitness, we value customer satisfaction. We want you to feel confident when purchasing fitness equipment, accessories, apparel, and other products from our store.

Because some of our products are fulfilled and shipped by third-party suppliers, including dropshipping suppliers, return eligibility and instructions may vary by product and supplier.

30-Day Return Request Period

If you have an issue with your order, contact us within 30 days of the delivery date to request a return, replacement, or refund.

Please do not send a product back without contacting BodyHackFitness first. We may not accept returns sent without authorization.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, incomplete, or you receive the wrong item, please get in touch with us as soon as possible.

To help us process your request, we may ask you to provide:

Your order number
Your name and email address
Photos of the product
Photos of the shipping package and shipping label
A video showing the defect or problem, when necessary
A description of the issue

Once we review the information and approve the claim, we will provide instructions for a refund, replacement, or return.

Depending on the supplier and circumstances, you may not be required to return a damaged or defective product.

Change-of-Mind Returns

Returns for items that are not damaged or defective, including situations where you change your mind, order the wrong size or color, or no longer want the product, are subject to the return policy of the supplier that fulfilled your order.

Some suppliers may accept these returns, while others may not.

If accepted:

The product must generally be unused, undamaged, and in its original packaging.
The customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable.
A restocking or repacking fee may apply depending on the supplier.

Please get in touch with us before returning the item so we can confirm whether your product qualifies.

Return Authorization

Do not return products directly to the address shown on the original shipping package unless we specifically instruct you to.

Because we work with multiple fulfillment partners and suppliers, the correct return address may differ from the address your order shipped from.

Contact BodyHackFitness first to receive return instructions and, when applicable, a return authorization or return shipping label.

Refunds

Once we receive and inspect your approved return, we will notify you of your refund status.

If approved, we will issue your refund to your original payment method.

Your bank, credit card company, or payment provider may require additional time to process and post the refund.

We may deduct original shipping charges, return shipping charges, and applicable restocking fees unless the return resulted from a damaged, defective, or incorrect product.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible at bodyhackfitness1@gmail.com.

We will attempt to cancel the order before it is processed or shipped. However, because orders may be automatically sent to our fulfillment partners, we cannot guarantee cancellation after an order has been placed.

Once an order has shipped, we will handle it according to the applicable return policy.

Non-Returnable Items

Certain products may not qualify for returns for health, hygiene, safety, or supplier-related reasons.

These may include:

Used or opened personal-care products
Products that have been used, damaged, altered, or assembled by the customer
Clearance or final-sale merchandise when identified as such
Gift cards
Customized or personalized products
Products specifically identified as non-returnable on the product page
Other items that cannot be returned under the applicable supplier's policy

This does not prevent you from contacting us about an item that arrived damaged, defective, incorrect, or materially different from what you ordered.

Lost or Missing Packages

If your tracking information shows unusual delays, your package appears lost in transit, or your order is marked delivered, but you have not received it, please get in touch with us at bodyhackfitness1@gmail.com.

We will review the tracking information and, when necessary, work with the supplier or shipping carrier to investigate the shipment.